Refunds
Full refunds for events are permissible when requested greater than 24 hours prior to the reservation during posted business hours. No refunds will be provided on cancellations, reductions in attendees, or changes in reservation structure for requests within 24 hours of the reservation.
Rescheduling
Rescheduling is permitted when the request is received within 24 hours of and greater than 4 hours prior to the reservation. Fees apply; $15 for a 1 hour event, $30 for a 2 hour event, and $45 for a 3 hour event when less than 24 hours but greater than same business day notice is given for every 10 persons in the reservation. Individual Gift certificates will be issued for a fee of $5 per request and will be valid for 1 year from the date of issue.
Late Arrival
Staff will make every reasonable attempt to accommodate late arrivals to the extent the duration does not affect other reservations. If a reservation is booked immediately after your time and does not allow “sliding the schedule” your time will be abbreviated to meet the schedule.
Loss of Fees Paid
No consideration will be provided for reservations cancelled or modified within 4 hours of a reservation. Although Camp Adventureland will make reasonable attempts to accommodate a reasonable change in arrival time it will do so with due regard to other reservations and scheduled obligations.
Reduction of Time
Reducing a 3 hour event to a 2 hour, or 2 hour to one hour, well within the 24 hour window, result in the difference being forfeited, or the purchaser may elect to receive the balance in a gift certificate transferred at $5 per attendee.
Special Events
Cancellation of special events scheduled outside posted business hours or scheduled as a private event must cancel within 72 hours for a full refund of deposit. Between 72 and 48 hours a 75% refund. Between 48 and 24 hours a 50% refund. Within 24 hours no refund will be provided.
Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.